Dispute Resolution

1. All our customers can easily convey their complaints about any issue to WinsRoyal casino authorities. In any case, WinsRoyal Casino has adopted the principle of always helping its customers. Customers can send their requests to us using the communication tools listed below.
- You can contact our customer representatives with 24/7 Live chat service.
- You can send an email to help@winsroyal.com.
2. WinsRoyal casino officials will immediately process the complaints of our customers and will work to provide the best solution.
3. If our customers want to send any visual or document regarding their complaints, they can send it to help@winsroyal.com. WinsRoyal casino examines customers' requests in detail.As a result of the review, the decision of WinsRoyal Casino will be considered the final result.
4. If customers are not satisfied with the solution offered by WinsRoyal casino, they can file a complaint with the Curaçao eGaming Commission for review.