Dispute Resolution

1. All our customers can easily convey their complaints about any issue to WinsRoyal casino authorities. In any case, WinsRoyal Casino has adopted the principle of always helping its customers. Customers can send their requests to us using the communication tools listed below.
- You can contact our customer representatives with 24/7 Live chat service.
- You can send an email to help@winsroyal.com.
2. WinsRoyal casino officials will immediately process the complaints of our customers and will work to provide the best solution.
3. If our customers want to send any visual or document regarding their complaints, they can send it to help@winsroyal.com. WinsRoyal casino examines customers' requests in detail.As a result of the review, the decision of WinsRoyal Casino will be considered the final result.
4. If customers are not satisfied with the solution offered by WinsRoyal casino, they can file a complaint with the Curaçao eGaming Commission for review.

Gaming Curacao: Click to Validate 18+ Warning participation in the game may result in material issues.

Need Help?

WinsRoyal Casino is always working to assist you with any questions you may have. When you need help, our friendly live support service will always help you.

You can also use our Message system by clicking the 24s Help button at the bottom of the page on our website.

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Copyright © Gamble responsibly and with moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. If you are worried about your gambling habits or affected by someone else's gambling, please contact GamCare or Gamblers Anonymous for help https://winsroyal.com is owned and operated by WG Project N.V. (Licence Number: 365/JAZ ) registration number 162816 address Abraham de Verstaat 9 Curacao established in Curacao. The company WG TIME4LUCK LTD, a private limited liability company registration in Cyprus with registration number HE446961 and the company acting as a payment provider for WG Project N.V. WINSROYAL.COM is operated by a private limited liability company for the non-exclusive right to exploit Games of Chance and wagering on international markets by way of service lines and/or the internet.

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